UniCredit 14 Piazza Testaccio Roma

10$ of fees for an international withdrawal. Thieves

Terrible branch in every way, ATMs always malfunctioning, constantly jamming or not allowing you to make transactions. I have a Fineco account, and to deposit or withdraw money, I have to go to a Unicredit branch, of which this is, unfortunately, the closest to my home. I can only go quickly in my spare time because I'm a professional who works a lot, but I almost never manage to complete the transactions I'd like easily, and I almost never receive assistance from the staff, who are always very rude, bordering on impolite. I had a problem with the ATM a few days ago. While depositing cash, the machine jammed after taking the money, holding my card and not giving me any confirmation of the deposit. I asked for help from the employees present in the branch, several of whom were there during lunch break, but they told me they couldn't do anything because they were on break and I had to return when the bank reopened. Even though I politely asked them to at least give me my card back becaus

The staff were kind and professional. They helped me and reassured me throughout everything. The change in direction under the new director is evident.

I stopped by the branch for a problem with Buddy Bank, and even though it wasn't their area of ​​expertise, they helped me resolve the issue. The branch is excellent for its helpfulness and courtesy.

Terrible branch!!! I went to pick up a credit card that arrived at the branch and it wasn't delivered to me, telling me it could no longer be activated for unknown reasons! I therefore asked to get another one right away and was told that I would have to call the toll-free number because they couldn't process it!!! Armed with patience, I called the toll-free number the next day and finally, after an hour of trying, I managed to speak to an operator who, desolate, told me she couldn't process it, but I should have called the branch!!! I wasn't on a joke, but simply a victim of the branch staff's sloppiness and lack of preparation!!!