The Co-operative Bank - Stockport Homes Ltd 1 Saint Peter's Square

Why are they closing so early ? no thought for people working

As a business customer have been 2 days running to make a deposit to find the branch closed with very little information of when it will open. I have today phoned customer services and paid for a 25 minute phone call - only to be told that the branch has been closed for the last 5 days - no-one knows why it is closed, why we were not informed or when it will re-open. I can either travel over 20 miles to next nearest branch or wait 7 -10 days for Special post office pay-in books. Truly appalling customer service!!!!!!

Whilst you can apply for your products via online channels your processing time to turn these applications around is simply unacceptable and too slow. Still a long way to go to become a customer focused top tier bank

I have just been to this branch today to switch my account from Barclays. The staff were very friendly and I was made to feel a valued customer. I was given an appointment for another day as per my convenience. Would recommend this bank and branch to anyone. Reason for switching from Barclays is their funding Israel for its slaughter machine.

Very poor service. Employee, who was servicing me (approx. 30 years old) had problem with basic mathematics - he could not calculate simple multiplication. Also he was nor properly prepared from savings account product. He also did not have any tools in his computer to calculate eventual profit from savings account. I asked him: "how may customers do you have with savings account?". He replied: "thousands, millions, I do not know". (Me) : "And who suppose to know? Me?". And when you are entering to the branch - there is nobody from service, you have to go to cashier, and than you are serviced. About Savings Account itself: I was told that 0.46% is the best interest rate. So judge alone: is 4.6 GBP from each 1000 GBP allocated on accout best? (Or even less, because interest rate are calculated daily). That bank is complete failure. No point to go there.