The Co-operative Bank - Ealing 16-18 New Broadway London

I have recently opened my account. I came here today even though I live 5 minutes from the islington branch. As I had concerns about upcoming direct debits and standing orders .Unlike my local store the Ealing staff took the time to explain everything clearly and went above and beyond to help me .In the future if I have something that I can't resolve online I will travel here and avoid my local branch

What an absolutely awful branch. They don’t pick up the phone. I went in to retrieve an account, they had to call another team to locate it, and the other team didn’t even pick up. Haven’t heard from them since, it’s not been well over a month.

Excellent customer service at this branch in Ealing Broadway, which was a pleasant reminder of bygone days when you could go into a branch and get prompt and efficient service. I wish they would reopen more branches! The manager, Mr Victor Perez was extremely helpful, efficient and courteous. Many thanks to Darcey as well for her prompt communication with Ealing branch and helping me get the necessary paperwork. Mr Victor Perez is an asset to the co-operative bank. Thank you for all your help.

Ealing branch NEVER answer my calls. It is a really poor service. My personal member of the staff gave me her number and this doesn't answer either. I am just out of hospital and cannot be helped by your bank. You seem to do nothing to change this situation.

I went to the Ealing branch of The Co-operative Bank after trying and failing multiple times to submit a savings account application online a few weeks back. The staff were helpful and quickly booked me an appointment for the next day with Pinal Patel. Pinal spotted the issue straight away – an error in my account address was blocking the application. She was calm, professional, and really focused on finding a solution. Thanks to her, everything was sorted with minimal hassle and I can finally access my Regular Saver account. I really appreciate the support from both Pinal and the team at the branch.