The Co-operative Bank - Brighton 164/165 Western Road Brighton and Hove

Been a customer for years, watched this bank squander investment on social policies in every country imaginable other than this one. This bank is for the upper middle class to feel better about themselves. The wrighting was on the wall when they started closing branches, closed the 24/7 help line. All this has done has proven to me that this bank doesn't care about low income families or people on benefits. Having been a customer for years despite my credit score I was continually denied a loan, until they removed the service altogether. Rather they would insist on a credit card or overdraft which did not suit my needs. Guess the bank is ok if you have a 6 figure balance other than they treat you like you are the issue. Do not recommend.

Worst bank ever without a doubt. Had a fraudulent claim on my account and instead of assisting me they froze my account for over 6 months meaning I had no access to any of my money whatsoever. I regularly called with wait times of over an hour every single time just to get through to impatient, unhelpful individuals. They randomly then decided to close my account and then refused to provide me with the credit on my account (all of my money) for several more months. Your money would be safer being kept in cash under your mattress than with this corrupt bank. I can only think that the positive reviews they have are fake as they have suddenly gone from 1.3 stars to 4.2. Please do not trust these people with your money.

Sadly I couldn't give less than one star otherwise I would. To get to the branch is a 2 hour round trip inc parking and going in there. I simply wanted to find out if I needed an appointment for what I wanted or could it be done over the counter. Why do they give you a pbone number if no-one is going to answer it. Loads of tries from 9.30 onwards but phone just rings. No message re queues or any response at all. I guess they don't want my money or care.

Banking app not carrying out transfers to saved payee today, call wait time 30 minutes this morning and 60 minutes this afternoon then lines close at 5.00pm - in effect uncontactable for working people. Been like this for months. Been with the bank for 20 years and will now switch to a bank that offers a service. Shambolic and unethical treatment of customers but always banging on about ethical stance. Complaints process not transparent.

The Co-op Bank in Brighton is wonderful. The staff are always friendly, welcoming and helpful, no matter who you are. The staff on the phone helpline are just the same, ready to help with any problem we, the customers, might have, although it is one of the few banks, in my experience, that actually give you their local number to call also. I've only been with them for 7 years, but would never change banks. The big problem for me is that I am disabled and there is only the one branch, very far from my home. That's the only drawback. Please open more branches in Portslade and Hove !!!