Techcombank Lâm Đồng 136 Phan Đình Phùng Xuân Hương - Đà Lạt

I have been going to this bank for over three years. The longest I needed to wait was 15 minutes at the most. Usually just a few minutes. Very limited staff speak English, yet they try to get someone to help or do their best through a translating app. Every time I have had an issue, they have solved it and been very courteous. Most of the time, they need to run the issue through a supervisor or manager which I find, provides security. I am very satisfied with their service.

Lots of staff

Nice staff.

Good

Complaints about service quality at Techcombank – Lam Dong Branch: When customer trust is traded for irresponsibility and lack of professionalism In an era where transparency, speed and professionalism are considered the top criteria of the banking industry, it is unacceptable for a customer to have to endure slow processing procedures, irresponsible attitudes and substandard working methods. Unfortunately, this is the experience that I – along with many other customers – have faced at Techcombank Lam Dong Branch. 1. Customer information is updated incorrectly – benefits are overlooked When opening a card, I provided full personal information and email address (Gmail) for the bank to update into the system. However, later, I discovered that this information was not recorded, leading to the inability to receive important notifications or confirmations from the bank. A seemingly small mistake, but shows a lack of responsibility in securing and managing customer data - the core of the