Sparkasse Hildesheim Goslar Peine - office 21-23 Rathausstraße Hildesheim

Herr Lars Kruse demonstrated himself to be a brilliant bank professional who was both polite and knowledgeable. I was attempting to open a bank account, and despite my limited German language skills, our communication went extremely well in English. I would strongly suggest this office to anyone who values time and excellent service.

Great 👍

On September 16, 2025, at 10:00 AM, we visited the branch at Hildesheim Town Hall to open an account. We encountered problems entering our data: some entries couldn't be corrected, and others caused delays. This made the process longer and more complicated than expected, and overall frustrating.

Hopeless. The phone hold is filled with "would you like to...". NO, I want to speak to a customer service representative. Wait time now: over 30 minutes. Wow. NO, THANKS.

We had a question and went to the counter. We were immediately and rudely confronted by the employee, who told us that the service we requested was only available to customers of THIS bank and that we should figure out how to resolve our issue ourselves. I have never experienced such unfriendly customer service and, in my opinion, she is definitely in the wrong job!