NAB Branch - 330 Collins St 330 Collins Street Melbourne

Outstanding!! I had a very complex issue so I went to the Collins street branch. I spoke to Ru about the matter, although he hasn’t dealt with anything like this before he took control of my case and navigated through internal policy and procedure to help me get my matter sorted. It is important to understand that banking is not always straightforward and bank personnel can’t know everything. Ru took initiative and had a willingness to learn which was the key action in resolving my matter. Much appreciated Ru!!

I live overseas and they wouldn't allow myself to use my visa to buy a cold wallet three days ago. I had to contact Australian consulate to contact me and put myself through to speak to someone from NAB. Because we all know that nab will not contact you or have an email address, and there AI robot is USELESS! Today nab froze my account when I tried to transfer 20k to a crypto platform in Australia. They gave no reason. Again I contacted the Australian embassy to put myself through to NAB. Basically NAB bank is making your life difficult. They want to control your MONEY! they don't give any explanation for what they do, and you have to waste half your day trying to get your money out. My friend has had the same problem with NAB, but he had fly back to Australia to sort out the problem. NAB has no customer service. You are required to contact them. These banks make billions of dollars a year but the local corner store in Australia anwser thier phone and have better service. Don't use

I recently had a difficult case, so I went to the Collins street branch. I met with Ru. Although he had not dealt with anything like this before he was very proactive in finding out how it could be sorted. Ru always kept me updated on the developments and I always felt I could email or call him when needed. My matter was sorted and I know that Ru was assisting me in the background the whole time. Thank you Ru for your support and dedication, much appreciated.

DORNA IS THE NUMBER ONE ❤️ We arrived yesteday and we set up all our new bank account easily with Dorna and his coworker. She was so helpful and understanding. Thank you so much for everything you did. So happy to be with NAB.

Retired Manager 30 +years Was very impressed with the customer service afforded me by Ru.. A welcome a smile, offered me a drink of water ( I looked distressed and was, been ill and a hot day. This guy is good Well presented and so aware of good customer service and connecting with customers. Joe Logan Retired Manager