HNB Ratmalana (Hatton National Bank) 779 Galle Road Rathmalana

Worst service I’ve experienced from this HNB branch. It took more than an hour just to issue a debit card. All the paperwork was ready but kept waiting because the manager was on a call for over an hour. Very disappointing service and lack of efficiency.

Outstanding Service at HNB Ratmalana I had an excellent experience at the HNB Ratmalana branch. Sadini provided exceptional support—not just to me, but to every customer who visited during my time there. She consistently goes above and beyond in her service. Employees like her truly deserve recognition and opportunities for advancement. I’d also like to commend the Assistant Manager, who was equally courteous and professional. Great job, Team HNB Ratmalana—keep up the fantastic work!

Very poor service. Staff here are so careless and they do not care about customers time at all. All of them were chatting and roaming around carelessly. The worst ever.

The staff was very helpful and pleasant. The manager however needs to be sent back to basic training and thought how to at least smile. She looked down her nose at everyone including customers. The agent servicing us had to stop everything he was doing to attend to her domineering needs. Disgraceful

Worst service. Even there are ten people waiting in the queue they only keep open single counter. They don’t care about the customers time wasting.