Hatton National Bank - City Office Branch WRPV+22C Colombo 01 Colombo

I requested a credit card limit increase from Hatton National Bank – City Office Branch around 4 months ago, and the experience has been extremely disappointing. Initially, the credit card officers requested the usual documents, which I promptly provided via email as requested. After that, they kept asking for additional documents from time to time, including my professional qualifications, which I also provided without delay. After submitting everything, there has been no response at all from their side. I have sent two to three follow-up emails, and none of them were acknowledged or replied to. I am fully frustrated with the lack of commitment and professionalism shown by the Credit Card Officers in handling this matter. This level of service is unacceptable for a reputed bank. Due to this poor experience, I will never deal with HNB Bank again.

Better place to take a rest in colombo. 🙏 Not busy at all. Only 1 or 2 cashiers available. Take long time.

I have never encountered a slower trade service department than the one at this bank.

I came here because of the car park. The branch is no busy, the cash counter has 3, but only 1 counter open.

Went there to renew my name embossed HNB debit card, and the service was good. The staff are professional, polite and efficient. Amidst a lot of positives, the only negative (a very minor one) is that the emboss quality has declined over the decades. I can remember how good the emboss of my father's cards back in the day were, and how different they are now (this is my third debit card from HNB). But it's quite understandable at this cost cutting day and age of the country. Room for improvement: -The mediocre upper limit of 18 characters for the name to be embossed in the card. All in all, a good service was provided by this branch. Thank you HNB City Office.