Commerzbank 21 Bahnhofstraße Nordhausen

Make banking great again

I spontaneously went to the Commerzbank branch in Nordhausen on Friday at lunchtime to open an account (without prior notice). Ms. Muth immediately made time for me and handled my request with great care and friendliness. Great job! :)

We couldn't imagine a better bank. Top-notch advice and excellent service. Always friendly staff. Just how you imagine a bank should be. Thank you!

Today I visited the branch to discuss a personal matter. Lena Muth supported me in an incredibly warm and competent manner. Not only was she extremely friendly and personable, but she was able to answer my questions immediately, clearly and precisely… sometimes even before I had fully asked them. I am truly impressed by her professionalism and demeanor. A huge thank you and a huge compliment to Lena Muth!😊

So that's how you treat your customers. I was a customer of Commerzbank for many years. Suddenly, I received bad news: the business relationship was being terminated. When I inquired about the reason, or rather, asked for it at the Nordhausen branch, I received no information, so I was referred to the Commerzbank hotline. No information there either. After I filed a written complaint, I received a letter from Frankfurt about a week later. No information there either. Customer service is very important here. Thank you very much.