BMCE Bank MARINA J95G+6MR Boulevard Sidi Mohamed Ben Abdellah Casablanca

An easily accessible branch, with long opening hours and, above all, a trusted advisor, efficient and always available even without an appointment. I invite those who are unhappy to compare with other banks, especially in France: they will change their opinion very quickly!

Honestly, the worst bank branch I've ever seen. How is it possible that in 2025, if a teller is absent, the branch will automatically close, with no replacement planned? This is unacceptable for a bank of this caliber. No consideration for customers and a complete lack of organization.

I made an appointment three times in one week, and each time the teller said they didn't have the money and I had to come back the next day to collect it. Making appointments in advance is pointless and very frustrating.

The marina branch is the worst in Morocco. The cashier refused to process my transaction for no reason. The employees there are arrogant and unprofessional; they think the branch belongs to their fathers. It's truly ridiculous. Even when you make a complaint, no one listens.

I've worked with seven different banks in my life. BMCE/BOA is by far the worst, both in terms of customer experience and banking fees. They haven't grasped the important shift to digital and continue to maintain a vast and expensive network of branches that poorly serve their customers, adding to the exorbitant fees due to their inefficient procedures. Specific problem: nearly 500 MAD charged for a bank card that was canceled before I could withdraw it. They categorically refused to reimburse me for the unfairly charged fees. I strongly advise against using this bank and branch.