Bank Of Africa, Agence Al Massira, Maarif. Rue Abou Abdellah Nafii Maarif Casablanca

The staff, particularly the client service representative, is friendly and approachable, which is a positive aspect of this branch. However, the bank’s system seems to be perpetually down, creating a frustrating experience for customers. Clients are forced to wait for extended periods without being able to complete their transactions. This recurring issue reflects poorly on the bank’s efficiency and reliability. It’s essential for the management to address these system problems to ensure smoother operations and better customer service.

The worst, very unfriendly customer service. If you don’t like your job just go find another job.

Bad experience, the guy at reception dared to hang up on us, saying it's not my problem, go check with your agency. Knowing that the number displayed corresponds to my agency's postal address, the latter doesn't respond to emails, and the representative doesn't want to provide his contact information for follow-up by phone. Adding to this, the fact that the requested document is available means we had to wait for a final signature, and tomorrow is a holiday, so we're in a hurry. Service, agencies, and bank not recommended.

This bank, the BMCE Massira branch, is catastrophic. It's incompetent. There's no phone number. Customer service gives out nonexistent phone numbers. It's a disgrace! I had to call more than twenty times from abroad to get a valid number.

NO SYSTEM!!! If you're thinking of opening an account there... RUN AWAY!! I haven't been able to withdraw my money for a week!!... Official excuse: "no system"... What a disgrace for such a bank! I'm closing all my BMCE accounts as soon as possible.