Bbva nº 54-21 Avenida Calle 100 La Castellana

What a terrible branch! I waited an hour to be served at the teller window. Even though it was empty, there were three tellers, and they just kept talking amongst themselves or going in and out. It's a shame because it's a good bank otherwise.

I arrived when the site opened and after almost 40 minutes I was attended to by 2 advisors who spent their time talking instead of attending to people

Unfortunately, I had to open a payroll account with them. They told me there were no cards available and to come back next week (because you're supposed to be available whenever they feel like it). I go back and again they say they haven't received them and that I could go to another branch. I mean, you never get to waste your time with them. What terrible management at that office!

la peor sucursal bancaria de todo bogota . personas ineficientes , las dos comerciales de asesoria son terribles , hablan y chismean entre ellas toda la mañana y cero atencion al cliente , las instalciones muy mal aseadas , el personal siempre tiene mala cara y las risas entre los chicos de las cajas sin razon y el cotilleo entre ellos deja muy mala impresion del banco . no son nada diligentes , dejan en espera a las personas . en pocas palabras sin gerente sin nada bueno que ofrecer. el banco deberia analizar como entidad una mejora en todo el banco tanto en instalaciones como en personal . yo trabajo aqui en el centro comercial y todo lo que vivo a diario me obliga el dia de hoy a cerrar definitvamente mi cuenta con ellos por que mentalmente salgo de alli devastada cada vez que voy .

Terrible bank, terrible customer service in every way. It's impossible to contact them for any kind of service unless you go in person, but even then the line is so long that you can't get an appointment from 9 to 4. Awful!