Barclays Bank 1-3 Parliament Street York

Received excellent support today at Barclays. I was having ongoing issues with my card and was assisted promptly. Justine at the desk introduced me to Megan, and the issue was resolved very quickly with no fuss. Megan was really friendly, and reassuring to me, especially after a less positive visit earlier in the week with the woman on the desk. Very pleased with the help provided.

I want to extend a huge thank you to Natalie Fallows at Barclays Bank York for her incredible help. We were searching for my mum’s safety deposit box that had originally been opened over 40 years ago, and the branch where it was held had long since closed. Natalie went above and beyond—patient, determined, and genuinely caring. She managed to trace the box and reunite us with a very precious memory inside, including my mum’s wedding ring. Her kindness and dedication turned what felt like an impossible task into a moment our family will never forget. Thank you, Natalie—you truly made a difference.

Absolutely the worst bank in UK. And York branch represents it. The worst branch of any bank I've ever dealt with. Especially front staff (some of them). I left many years ago , my wife is leaving them and friend of mine too. You can't do anything. It's always no and some idiotic rules behind it. Then when you think it's sorted...you finding out that it's not... Leaving them is highly recommended.

Unfortunately I don't know name of the person who assist me today but it was lovely young gentleman who help me with my cheque and refund transaction. Lovely, polite and really helpful just in a few minutes. This is something I call good customer service!

Thank you to Emma who we met today to close two bank accounts and make transfers to other Barclays accounts. Emma was brilliant, explained the processes involved and was professional and friendly .We left feeling very impressed with the service we received !