Banorte Sucursal Soriana Fresnillo 243 427 Avenida Plateros 18 de Julio

It's a very good alternative to other branches of the same bank. It offers good service, but because it's a smaller branch, it may lack staff to meet the demand. The advantages are that it has ample, free parking and is located in a location with easy access.

The lack of knowledge among customer service staff leaves much to be desired. I suggest they train them better, as they can't even help you cancel your Banorte mobile when you change phones, and if you get robbed, they can't help you at all; they just give you a phone number to report it.

People respected the distance and despite being long, the line moved quickly since all the ATMs were in perfect working order.

The worst queuing system I've ever seen, more than two hours to advance 10 turns and most of the time there are only one or two cashiers working, even though there are four registers, terrible.

Long lines, slow service, the employees are mostly friendly for the amount of people... however it is slow and terrible.