Banorte Guadalupe Victoria Centro Saltillo

The receptionist was very friendly; she may not have much experience, judging by the reviews, but she helped me open my account on my phone and guided me through the process. The executive staff who assisted me were equally friendly and even gave me their numbers to follow up on my application. Perhaps they need to improve their staffing.

Terrible customer service, they deny appointments, don't answer questions, and the wait time is excessively long (even when there are no other customers).

Terrible service, I wouldn't even give them one star. I just wanted to change the cell phone number on my Banorte account... an hour and a half and nothing. I asked the receptionist and he told me the wait was at least two hours because they prioritize other accounts or those opening new accounts. He was also rude when I asked about my turn.

Terrible service, shouldn't even get one star, they don't help you at all, especially if you're a foreigner

It's always very crowded to do anything inside the bank; there's usually only one person working at the teller window. Of all the Banorte branches I've visited, this one has a minimum wait time of one hour. They need more staff.