Bank of Ireland Ellison Street Knockacroghery Castlebar

There should be an email contact address for customers overseas. A phone number is of limited use when you are in a different time zone. Trying to help my mother after she forgot her password and had account blocked is proving unnecessarily frustrating.

I want to give a big shout out to a staff member in Bank of Ireland, Ellison Street Castlebar, who worked there on the counter on Friday afternoon 16th June 2023. I went there to transfer cash to my daughter in New York. There were two customers ahead of me, so I expected to be waiting about half an hour. I observed how she dealt with the customers. She was courteous, friendly respectful and professional. I was amazed that both transactions took less than ten minutes. The young girl greeted me with a friendly smile. I enquired where she was from as I hadn’t seen young people employed by the bank before. She told me when asked that she was on work experience. She hails from Knockmore and she is in college. She took my details and asked me for my daughter’s bank details in New York. She was very pleasant and chatty. The whole transaction honestly, took no more than ten minutes. She told me to allow until Monday for the cash to arrive in NY. What a pleasant surprise, to find the mone

Short waiting time, and had my enquires sorted out speedily.

Friendly staff, helped me retrieve my banking details without much difficulty.

Terrible service