BancoEstado 860 Moneda Santiago

Hey, they sorted everything out for me, that's why the extra star. I'm a 34-year-old guy writing a bank draft for the first time: easy prey. And believe me, in the power structure, seeing this while being a top-notch cashier is kind of tempting; plus, I was about to pee myself. But could they have two seconds of empathy? I was stoic and I feel like I handled the shade like a champ, but treating a grandmother badly… Look, girl: that woman worked and/or raised her whole life, she's back from the brink, and they treated her like dirt. Last week, it was a grandfather with his grandson; they silenced the grandson and forced the old man to explain what he wanted to do online. I understood there was a security protocol, but the grandson looked like he was playing Age of Empires, and for the old man, the internet is some abstract concept brought by aliens—read the context. A customer service course wouldn't hurt them.

This unsympathetic woman working at the priority checkout refuses to serve pregnant women. She yelled at me and told me to take a number. It got so bad that her supervisor came out to reprimand her.

This is my first time here, and the operation is similar to all Banco Estado branches. It's small, though, with the cash registers and customer service located on the ground floor. In January 2020, the air conditioning was good. Wait times depend on many factors, so I won't comment on that.

Absolutely terrible! If you want to waste all your time, come here. Everything is slow, there are too many staff members doing nothing but walking around aimlessly to justify their salaries! Simply awful!

I had to deal with three different people to resolve my question about the terms of a mortgage I already have with them, and none of them could actually give me the correct information. They sent me from a counter to customer service, then to representatives who had no idea what they were talking about, and they mistakenly sent me to another branch and even to the Property Registry, which was completely inappropriate. Internal communication is terrible: while I was there, I saw them passing questions back and forth without knowing how to respond, which wasted a lot of my time and caused me a lot of frustration. The only person who finally helped me well and with knowledge was the platform manager. However, the rest of the team didn't demonstrate any preparation or coordination to efficiently serve a customer. When I asked for a complaint form, Álvaro Cordero threatened me, saying that if I filed a complaint, he would file one against me. He chased me down the stairs, scolding me for