The Co-operative Bank - Manchester 70 - 72 Cross Street Manchester

I popped into branch as I was in a fix with a business banking enquiry. Historically I’ve gone through the telephone team who have been resoundingly unhelpful but my branch experience couldn’t have been more different. Eve was warm, personable and went out of her way to resolve my issue though she also encouraged me to use the business banking phone number. Lo and behold I spoke to the business banking team who insisted on a really complicated, slow way of bring the information I needed but Eve’s enquiry came good by 8am the very next day. Eve also followed up with a courtesy email to make sure everything was done to my satisfaction. Absolutely outstanding customer service. That one individual had totally changed my previously negative perception of the Cooperative Bank. Thank you Eve!

Had an delay with online business account application, the guy in branch i spoke wasn't friendly or helpful, put me off opening an account with co op

Always friendly and helpful staff in my multiple years of experience.

To reiterate what Rosemary Said: All true. With me, I still can't pay for anything online, as staff on the phone seem unable to set up visa click safe despite 4 calls to the effect & being told it's correct. it gets worse though, money has gone out of my bank from a card that should have been blocked (I had it confirmed blocked regarding fraud). I find that I spend hours on the phone whenever i need to try to solve anything, without actually getting anywhere. Why in this day & age can a blocked card still be active & why can I not pay online for stuff? & as for the app it has an almost uncanny ability of being offline whenever I need to send money or view my accounts. I have no confidence in this bank anymore to keep my funds safe, & allow me to manage my finds, or do anything right. I will be coming in next week to close all my accounts - it's beyond a joke.

I called into the branch on Friday.I needed help initiating a ATM dispute.I wasn't getting anywhere with the online banking staff. A very helpful guy ( didn't get his name ) took the relevant details and initiated the ATM dispute for me to my great relief.Thank you staff at tha Manchester Branch.