The Co‑operative Bank - Head Office 1 Balloon Street Manchester

Discriminatory and Decade-Behind: A Bank That Values Staff Over Customers I am writing this to highlight the appalling lack of reasonable adjustments for disabled customers at The Co-operative Bank. For a bank that prides itself on "ethics," their digital infrastructure is shockingly exclusionary. If you have a disability or illness that makes verbal communication difficult, you are essentially locked out of modern banking here. Their app and online banking lack the basic accessibility features found in almost every other UK bank. There is no comprehensive way to manage your account without being forced onto a phone line—a direct barrier for those of us who struggle to speak. The "Service" is a relic of the past: * No Card Management: You cannot freeze your card, unfreeze it, or report it lost/stolen via the app or internet banking. In an emergency, you are forced to wait for a phone agent. * No Fraud Reporting: There is zero functionality to report fraudulent activity through dig

regarding the unethical practices, persistent misinformation, and complete lack of accountability exhibited by The Co-operative Bank. My experience has been one of deliberate deception, a refusal to address legitimate grievances, and what appears to be retaliatory action against an honest customer. It has become abundantly clear that The Co-operative Bank operates with a disregard for truth and customer welfare. When faced with their own banking errors, instead of acknowledging and rectifying them, your institution resorts to outright lying, providing misinformation, and evading responsibility. This pattern of behaviour is not only unprofessional but fundamentally untrustworthy for a financial institution. My own experience details this lack of integrity. When I attempted to resolve issues that were demonstrably the bank's fault, I was met with denial and deflection. Instead of offering fair compensation for the bank's mistakes, I was subjected to a fabricated accusation of my accoun

It has taken me soooo long to do it, but GOODBYE Co-op bank. Switch initiated today. I've been with you since I was a student 25 years ago. I miss the old customer service, phones that were answered, banking that worked, and the old cooperative principles that came before private equity. I really hope someone in The Co-operative Bank listens, and maybe just maybe gets the damn app to work too!

'The ethical bank' is what they say. They are like any other bank or financial institution. Open arms when the going is good and shut the door in your face when it isn't. I recently had a financial bump in the road and was met with 'sorry there's nothing we can do to help'. Luckily, I have cashed a pension in. So when it gets paid into said bank after being with them 15 years, I will close my account and take my money elsewhere. Take note and avoid if you can.

I have been a member of the co-op Bank for over sixty years. They have looked after me and my account with a firm hand I do not need to worry about any scams or unusual happenings as the bank is always on the ball. I would like to say a special thanks to Samantha at Manchester for her patience and expert Pl. I can't express my thanks to the bank enough. After being retired for 25yrs I will never forget my working days with the co-operative bank. Keep up the good work for my grandchildren.