Coutts 1 Manchester Greater Manchester

Greater Manchester, United Kingdom

(3 reviews)

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Coutts 1 Manchester Greater Manchester photo 1

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Branch Information

Address

1, Manchester M3 3AP, UK

Phone

+44 161 930 8043

[email protected]

Hours

Off Days

Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday

Reviews (3)

1.0

3 reviews

N J Google

4 days ago

Not a good experience. My wealth manager connected me with Coutts but they seemed disorganised and borderline rude. Went with Weatherbys (also recommended) and the experience was night and day. Weatherbys were accommodating, intelligent, and thoughtful from the first interaction. If Coutts want to be seen as in the same bracket, they need to raise their game significantly. I have heard anecdotally that Coutts are winding down their Manchester presence while Weatherbys are investing in theirs. This would be borne out by my experience.

DT R Google

4 days ago

I have been with Coutts for over 10 years. Ever since Covid the waiting times have got longer and longer. Staff on the lines give a different excuse each time. When managers call me back to explain I get more contradictory stories and excuses. Called twice today well over 10 mins wait each time. The mobile App role out is a disgrace , I still cant login and now no one answers the phone for ages. I have listened to numerous excuses and given them time to rectify problems, but its now been over 2 years. Their service is appalling for a private bank that charges extortionate yearly fees. Completely unacceptable.

Matt Haslam Google

4 days ago

Staff are rude. Closing my account and going with Hoare & Co instead.