Wells Fargo Bank 65 West Baltimore Avenue Lansdowne

The tall African American Older gentleman need to learn customer service training. I had met him twice but never fail to disappoint me. Always have supervisor complex. As I went to bank around 3:35pm today,waiting in the customer area for banker help, the gentleman who was helping other customers asked me what I need help with. I replied that I need help with overdraft, and he said it will take an hour. I said that's fine but then he was quick to say we close in an hour that's why I was asking. Last time I checked they close at 5pm not 4:30pm. Even last time I was there to get setup my pin, the tone in his voice or the way he was talking not friendly at all. I left within a minute because I knew he was going to give me hard time.

HORRIBLE BRANCH in Lansdowne - I have been a business customer for over 40 years and simple information request as to routing numbers and address for ACH payment had 2 associate personal bankers completely baffled with their heads up their you know where and a bank manager unwilling to take 2 minutes out of his day to assist a customer who was clearly pissed off. Had to go out of my way to another branch to get the answers and a verification letter which they did in under 5 minutes with no issues as all. Avoid Lansdowne, PA branch at all costs - perfect example of total incompetence and poor communication skills.

The personal banker associates and manager at this branch are completely incompetent and clueless. They are unable to handle the most basic of banking requests on a business checking account. If I could give less than 1 star I would. Complete waste of my time.

As always wells fargo slow as hell. I’m here for a cashier check and its been 30 minutes and yet they are still trying to get that issued. This is not the first time, every branch i visited provided me with the worst possible service including this one. I wish there are option to reply to this review. Its been 60+ minutes and yet they failed to issue a cashier check and manager asking me to come back tomorrow. They withdraw the funds but cant issue a check or reverse the transaction and that is great!! Its my money and i have to come back tomorrow to get it.

Very disappointing experience. We walked into the calm and serene lobby in Lansdowne and I was looking forward to a pleasant experience with my 93 year old mom. Mr Haywood yells across the room may I help you while still seated. I walked over with my mom and said she wanted to review some accounts. He immediately mumbles: “ You could have done that on the phone.” I sit my mom down and explain what we need. He begins researching the problem and telling us what to do in the future. Ok that sounds great. He explains he has to call someone to rectify the problem. While he is on hold, waiting for a representative he tells us he has. 2:30 appointment and let’s hope he gets through before then. How rude! I just stare at him because by now I have found him to be too unprofessional to waste my energy responding. Well at about 2:35 he gets through to someone and they help him correct the problems with my mother’s accounts. We are finished by 2:40pm. Never ever have I experienced a rude/ unprofe