My experience here was just fine. My banker was Sean, and he was awesome. Realistically, this place is in downtown Boston, so of course, it's going to be the most critiqued. My service went well in my opinion, but I adjusted my attitude at the door and used proper communication. The staff had a good read on me, and they delivered accordingly and were very helpful. A young lady even referred me to a few nice places to shop. Needless to say, I was serviced well.

I really don't understand why there are so many neutral/negative reviews of this Santander branch. I had an entirely opposite experience. I walked in on a Saturday morning recently. There was a minimal wait and Harry the bank branch manager and Joel, the banker, were nothing but professional, courteous and efficient helping me to open up a new account. I almost forgot that a bank could offer such a personalized touch in this day and age!

Elmedina Sahmanovic is the best! She is always very friendly and goes out of her way to help even if she is busy. I am always provided with excellent customer service.

Only bank that makes you come in to send wires. They are routinely incorrectly staffed to do basic transactions. They will have three bankers but no senior teller so you can't make cash deposits or they will have several tellers and no banker and gaslight you asking if you made an appointment when they are supposed to be staffed for routine transactions during business hours. They routinely change due diligence rules so employees are refused when trying to make a deposit forcing them to walk through faneuil hall with cash. Do yourself a favor and bank somewhere else.

Avoid this bank. I had a recent fraud committed against me, not Santander Bank. They have blocked my account. It is going on four weeks now. This bank is totally inept. Can you imagine having your account frozen through the holiday season? This is an egregious breach of bank/customer trust. Run, run, run. Avoid them !

Had this bank for probably 15 or so years only because they bought out the bank I was doing. At first wasn't bad, but they so inept now. And it went down hill after supporting the Rainbow Mob and donates to the etc. Gawd awful trying to close my accounts and can't even do that because the people there so horrible.

Very disappointing experience. I tried to deposit cash, but the ATM took the banknote, showed an error, and the money never reached my account. I spent 30 minutes in the branch, but the issue was not resolved. I was told to wait several days. The only response I got was an apology. This makes me question how safe it is to use their ATMs.

I took back my review because the manager was extremely helpful because the person who assisted me lacked any enthusiasm to perform his job and I tried to make it easy on him because I explained that knew what I wanted and he didn't have to do everything play by play! But just like I thought his ego was small and I must of offended him because his attitude was lame and he opened the wrong account. Now, I'm closing my account again, thanks!