Staff were eager to help. Millicent went out of her way to sort out my issue and did so timely.

Helps mpesa service providers and other customers as well.

I found the manager and staff at NCBA Naivasha to be extremely helpful and proactive, to work through a complex and unusual situation. I was very happy with the service and I'm grateful for their ongoing support and guidance.

Free ATM withdrawals with VISA card

This is the only branch of CBA Bank that open every time , even it's open during weekends and holidays

Your processes are archaic. Takes 4 forms to move money from one NCBA account to another. Please automate.

Very disappointed. Very poor customer service. I went to collect 1 logbook and the made me wait for over 2 hours and they don’t even bother telling you why the hold up. Not happy with your services. Do better

I visited the Kiambu Town NCBA Branch this morning and was met with such hostility, I wondered what I had done to the two ladies. So I walk in and I am forced to greet the two reps that I found at the sales section because they did not bother to welcome me or even look up from their phones or the computer. So I asked about the service I wanted and one of them who has braces says something with such finality which I did not even hear to just dismiss me. I asked if I can get a write up of what she is saying or of the service option and she says they don't have. I expected much more from such a prestigious bank customer service and responsiveness is very critical especially in service people need to learn and practice it. I didn't walk in there because I had nothing else to do or to just waste their time, It was at 9am so I had purposed to transact business in there. I hope this goes to somebody's inbox and ears. I took my business elsewhere

They are yet to follow up on my refund. I used a per-paid card to pay school and my refund is now missing.

Wrong time info o n weekend