I had an unexpectedly great experience at this bank counter, which honestly doesn’t happen very often 😅. The staff who assisted me (I think her name was Shakila, please forgive me if I got it slightly wrong 🙏) was exceptionally helpful, efficient, and genuinely pleasant to deal with. She explained everything so clearly that even my follow-up questions started to feel unnecessary 👍. Despite the counter being busy, she remained calm, professional, and friendly — not a hint of stress, just pure competence ✨. Service like this almost makes waiting in a bank feel… enjoyable (yes, really 😂). She is truly an asset to the bank, and I hope her great work gets the recognition it deserves 👏. #HLBB #Christmas #NewYear 🎄🎉

I had an issue with my online banking, and the staff was incredibly helpful in getting everything settled. Lily was patient, kind, and guided me through the process step by step until it was fully resolved. I really appreciate her professionalism and the extra care she showed—it made the whole experience stress-free and reassuring. Thank you for the excellent service!

Thanks Ms Lily for the excellent support during my account opening. She were polite, friendly and very professional.

I recently visited HLB Mahkota Cheras branch and had a truly pleasant experience thanks to Lily. From the moment I walked in, I was greeted with a warm smile and treated with professionalism and courtesy. She was extremely knowledgeable, patient, and efficient in handling my request. Whether it was explaining procedures, answering my questions, or assisting with documentation, everything was done clearly and confidently. I truly appreciated the attention to detail and how smoothly the entire process went. It’s not often you come across staff who genuinely care about customer experience, and Lily certainly exceeded expectations. Thank you for your excellent service – it makes a big difference! Highly recommended!

Thanks to Cindy prompt assistance to ease for account opening and Paezah & Indra to assist me on the online banking setup to smooth my process operation. Great work!

Racist and super bad customer service. Would never deal with HLB ever again. Visited Hong Leong Bank on 10/11/2025 around 2PM to update my ASNB phone number, since my number has 11 digits and I couldn’t update it online. I went there because you guys is the ASNB agent. When I arrived, I took a number and waited for my turn everything was fine until I was called. The staff took my IC and told me I didn’t have an account with the bank. I explained that I just wanted to update my ASNB phone number. Then, the staff started speaking in Chinese to her colleague, right in front of me. They were talking in chinese clearly discussing to lie about “system down”, then ask us to sit down “as like they were checking the system” then call us and mention system down? and want us to go other bank?? I find this very disrespectful and dishonest. This is Malaysia, and many Malays and Indians understand Chinese too so please don’t assume customers can’t understand you. If you don’t want to help, just b

Only served 2 customers in 1 hour for specific category. I am waiting since 11.19am. Now 12.13pm 🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️ then i have to wait for one more number, wondering how many hours will take..... Juat read the lowest reviews and the replies from the management. They replied with sorry and asked ro fill up details. To the management, don't reply me with the same "sorry and fill up details" instead improve the service and don't let us wait for hours.

not a pleasant experience. Bare minimum service staff, exceedingly long wait times, nonchalant attitude. Honestly, take your business elsewhere.

Bad service, I come to withdraw asb, on the spot the staff want to reject me saying cannot withdraw asb with supporting documents for IC thumbprint issue. Secondly, without asking whether I have Hong Leong Bank account, the staff straightly said that I don’t have Hong Leong account, what is this attitude? Just wasting my time here, no proper training for customer given to the staff?

After so many years, this branch front desk services and their staff attitude getting worst. Their front desk staff will point you to this and that counter, after you walk to the counter thay asked, the counter will ask back you is this their duty to handle ??? What!!! Surprised. The front counter handle things very slow, lots of customers were waiting, and their front desk can take their sweet time chit chat. Hope the top management see these issues, and take actions to improve. Don't believe on the full star given as their staff will forced you to rate full star.