Still the best bank.

It's one of the oldest Bank in the UK. Full of an amazing history have their own archivist on site to take care and look after numerous artefacts from the beginning and centuries some on display others in a storage room. It's where the British Royal family bank since the old days.

A once great bank but now no longer.

Not a good experience. My wealth manager connected me with Coutts but they seemed disorganised and borderline rude. Went with Weatherbys (also recommended) and the experience was night and day. Weatherbys were accommodating, intelligent, and thoughtful from the first interaction. If Coutts want to be seen as in the same bracket, they need to raise their game significantly. I have heard anecdotally that Coutts are winding down their Manchester presence while Weatherbys are investing in theirs. This would be borne out by my experience.

I have been with Coutts for over 10 years. Ever since Covid the waiting times have got longer and longer. Staff on the lines give a different excuse each time. When managers call me back to explain I get more contradictory stories and excuses. Called twice today well over 10 mins wait each time. The mobile App role out is a disgrace , I still cant login and now no one answers the phone for ages. I have listened to numerous excuses and given them time to rectify problems, but its now been over 2 years. Their service is appalling for a private bank that charges extortionate yearly fees. Completely unacceptable.

Staff are rude. Closing my account and going with Hoare & Co instead.

Having banked with these guys for almost 20 years, imagine my disgust when my ‘private banker’ Monty Mead didn’t bother to advise me over a 20 month to 2 year period that the significant funds in my business banking account were not bearing any interest, given we had several discussions about what the interest rates were on the business banking side. When I raised this as a complaint they set up a business reserve in a matter of minutes, however at no point over the previous 20 months did they think to advise me nothing was being accrued. Waited over 4 weeks for an ‘investigation’ that basically told me whilst they agree they did not advise me in my best interest they are not legally obligated to do so. Great personal banking service from one of the so called great banks! I’d expect better service at Monzo- avoid them like the plague, they have gone downhill the last few years and this is the cherry on the top!