Well organized, a security guard at reception to give you your number, large clean waiting room, friendly teller, professional advisor, quality service worthy of a European bank, well done…

I'm very satisfied with this bank! Whenever I have a problem or a question, the team is responsive and attentive. Deposits and withdrawals are easy, and I always feel well supported. The advisors are professional, polite, and available; both in person and by email, their responses are quick and clear. Frankly, I've never had any problems with either my dinar or foreign currency account. The only slight drawback is that the fees are rather high, but it's still a reliable and reputable bank that I recommend without hesitation. 👌

Small but organised and usually very few people in it so very quick.

Dedicated team focused on customer service, respect and speed are the key words, I am very satisfied.

The new agency dedicated to professionals has warm and very modern spaces. Dynamic team, bravo

Very bad and slow service, it's too crowded, I advice everyone to avoid this bank

Disastrous customer service. I wanted to open a euro account. I sent the requested documents: Algerian and French ID cards, proof of residence in my country of residence, payslip, and 50 euros. An appointment was scheduled for a specific date and time, but it was canceled, and I was told to come without an appointment. Once there, I was told I needed to earn over 3,500 euros per month to open a foreign currency account. A complete waste of time and surprising opening requirements. Thankfully, BNP Paribas in France doesn't treat its customers like they do in Algeria. Avoid at all costs.

The slowest service I've ever seen

I had a business and personal account at this branch and I had to close it! You arrive at any time of day for a simple withdrawal or a document request, and you'll be waiting for more than half an hour. As for the advisors, I won't hide the fact that some of them are really not suited to their role: no smile, lack of friendliness, no empathy – in short, people who shouldn't be in the front office.

Too bad there's no zero, I would have given it one... catastrophic agency, staff almost nonexistent, advisors never answer the phone, very, very poor service! Total disappointment. Avoid at all costs!