Westpac Upper Hutt 168 Main Street Upper Hutt Central

Awesome service. Lady on the front desk was so lovely.

Waited in a queue for 25mins had forms to drop off the lady said "what am I doing with this? Her attitude was so condescending unhelpful went to the Lower Hutt the next day was amazing friendly service would never return Customer service be kind it's not that hard

They're good for general day to day banking. Also very helpful when I lost one of my cards once. Anything to do with applying for a loan/mortgage has been painful. Not a lot of help, questions not answered and just chucked forms over email. Recently had a woman relentlessly contacting me re Kiwisaver. I thought something was wrong, no it was a 'sales'-type call in the end. Her calls, from her end, kept dropping out. At least three times over multiple days she was trying to contact me. At one point I asked her to just email me; this was fine at first, she then went back to doing the opposite. When she was emailing me, I had to also follow up with her - things were so important, yet she then wouldn't actually answer my emails. Go figure.

40 minute wait to exchange some coins for notes. Unacceptable. The staff are lovely and I feel sorry for them. Westpac need to put more staff on the floor.

IGNORANT staff, didn't make an effort to help with request of automatic payments, even though all types of proof was shown. Was rude & felt like they didnt wanna help due to my appearance (it was morning & i had my gown on) seemed judgemental & would recommend going to another branch.