Westpac Thames 515 Pollen Street Thames

No problems with Westpac as a bank, but I literally just went into the Thames one to deposit some cash and there's two ladies shooting up heroin in the doorway 😭

Opening an account without an appointment is not possible. When I came for the appointment the following week, my documents were not sufficient. However, Ms. Heidi, by genuinely considering all options, offered me multiple solutions to open my account and quickly resolved the issue, helping me complete the process. I would like to thank her once again.

Unbelievable that we were not allowed today to speak to our local [one hour travel away]Westpac Branch.to sort details in our accounts……but instead have to wait around for someone in Auckland [ three hours away ] to make an appointment for us……this treatment is not SERVICE!

Had visit to open a new account. Friendly staff feel comfortable to talk with them