Resona Bank Yokohama Branch 3F りそな共栄社商事ビル 54

I went to re-register my personal information. I was told to make an appointment, so I made one at a later date and waited about 5 minutes. After that, I was a little annoyed by the rude and unhelpful staff. I've read other reviews and it's the same, but nothing has changed. What on earth? They said it would be issued in 2 weeks, but it was actually a week later and I couldn't pick it up at the post office. 💢

Like everyone else, I was turned away and told to make a reservation online. Why are there procedures that can only be done in-store when reservations are made online? I think it's arrogant because they don't cover travel costs for return visits, nor do they widely announce that reservations are required. In this day and age, online banks may be more convenient than banks with physical branches, as you can complete all procedures online. It's a hassle to switch, but I'm going to cancel my account with this bank.

This is a bank I never want to go to again. My company's tax accountant asked for a balance certificate, so I went to the branch, but like everyone else, I was turned away and told to make an appointment. Later, I made an appointment and went back, but my number was listed on the information board where it said "Please speak to the counter staff." When I went to the counter at the appointed time, the bank teller was flustered and told me to wait a moment. After waiting for about 15 minutes, I was guided to a "video teller." I entered a partitioned room, and a representative from another branch assisted me via video call. They took pictures of my documents on a table for identity verification, and checked various things. Then, they checked my application form and said that the address registered with the bank didn't include the building name and room number, so it needed to be corrected. During that time, there was a lot of delay due to communication between the representative and the b

The branch is very clean. The ATM touchscreens have less dandruff-like debris than UFJ or Mizuho, which is great! The counters are open until 5:00, which is always a big help! One of the staff at the counters is a veteran who is incredibly fast, and when I get a hold of her, she can complete any transaction three times faster than the other staff. Even if I rush in right before closing time, she still processes everything properly, so I love her! Seeing her efficient, efficient work, with no wasted movement, makes me feel good and energized! The security guards also always say hello to me on my way in and out, which is nice. However, even though I use this as my main bank and have quite a bit of savings, there are no preferential treatment compared to other banks, and while I barely earn any interest, the fees for online banking transfers to other banks are so high that I feel like I'm wasting a lot of money. I've thought about switching my main bank, but I like the Yokohama branch!

When I visited the branch in the morning, the receptionist told me to make a reservation online first, and turned me away. I understand that they are fully booked, but I was disappointed by the customer service, which felt like I was being turned away. If you make a reservation online at another branch, you will receive a confirmation call the day before, but on that call, a young female employee (?) told me to go directly to the Yokohama branch, so it was a wasted trip. The website does not say that reservations cannot be made unless you make a reservation online, which I think is unhelpful.