NAB Branch - Queen Street Mall Shop GO1, 90 Queen Adelaide Building 112

Got profiled here as an immigrant a couple of years ago and told at one point I couldn't open an account cause I didn't have 'my visa' on me despite telling the fella I didn't have a visa and not being asked if I was a citizen or not. I left a bad review then but started arguing with the customer service person responding to reviews about the reason having your immigration/ citizenship status profiled based on appearance was bad and got so mortified about feeling the need to do so that I removed the review so I wouldn't have to think about it. I still remember it when I walk past the store and feel like I'll never be a 'real Australia' despite being born here to Australian parents. Truly the bad racism story I reference when the topic comes up. (I did end up being able to open an account but didn't really use it cause I never got over the sick feeling I got when I looked at the card)

I went to get my card reissued and the staff was very kind and spoke slowly, which made it easy for me to understand. I was a bit worried at first, but they were so friendly that I felt comfortable and got my card reissued without any stress

Majority of the staff members are very friendly and helpful however, one staff member, Catherine whom i have dealt regularly with is always very very rude. She never says hello back when i say hello, is very short with her answers and frankly isn’t good at customer service at all. On one occasion she snapped her fingers at me while i was ending a phone call. I find her very unprofessional. Apart from that this is a good branch to do business with

I had a great experience with Joshua at NAB Queens Street, Brisbane. He was incredibly kind, patient, and helpful throughout the entire process. Joshua took the time to explain everything in detail, making sure I understood all my options and felt confident with my decisions. His professionalism and friendly approach made the whole experience seamless. Highly recommended!

I had an exceptional experience at this NAB branch, thanks to Daniel! He assisted me with a particularly challenging international transfer, and his patience, expertise, and attention to detail were remarkable. I’m grateful for his support and would recommend this branch.