Hong Leong Bank Taman Sri Rampai 2 Jalan Rampai Niaga 1 Rampai Business Park

Went to this branch to make mortgage loan prepayment using my KWSP withdrawal. Waited around 20 minutes to get to the counter. Upon asking, the teller said they have to make a letter for me to pass to KWSP. Went on last Sep/Oct 2025. Until this review was made on Feb 2026, none of the letter came to my postbox. Genuinely disappointed with this branch. Believed only this branch is problematic. Another thing to add is to staff, please dress appropriately when in customer service. Saw few staff dress like they just woke up and straight to office. Messy hair, slippers and sweatshirt. Bring down the value of the Bank.

“I am very satisfied with Puan Huda from counter 6 who assist me. She greeted me politely, explained everything clearly, and handled my transaction quickly. Her professionalism and friendly attitude made the whole experience very comfortable. Highly recommended.”

come to bank at around 11:30am alrd tell want to open flexi account but no giving number waited sometimes then proceed to open account but only tell flexi account need to get number so, they help give number at 11:50:11 waited for more than 1h just for flexi loan setup staff at counter VERY SLOW now it’s alrd 1:03 still haven’t get my turn finished at 1:20 and get a saman 🙂

Mr Joseph and counter 4 Rina's, especially Rina she very efficient , service very good and very patience, other staff also very friendly and helpful. Best service! Thumb Up for the branch👍👍👍

Mr. Iskandar helped me a lot during my opening account process. Was a very short & easy progress since he helped me from the start. Thank you!