Hatton National Bank Peradeniya Branch 7JH9+J3J පේරාදෙණිය පාර

HNB dalada veediya ! I had an issue with my phone app and this little girl Chamasha , if I’m not mistaken with her name assist me with so much delight and very cheerful. She quickly sorted out my issue and fabulous service. Hats off to her .

Slow, unprofessional, and unhelpful. Not in line with brand values. The worst Credit Card service ever from a private bank! Applied twice for credit cards; and they managed to screw it up both times. The first time, they issued the wrong card type at the wrong limits, which did not work when inserted into an ATM or at POS (also low quality plastic card thinner/ flimsy than a SIM card. This was supposed to be their premium "Visa Signature" card. Didn't feel premium at all). Called customer support and they were very unhelpful and did not have basic knowledge ("no balance sirr" was their answer... to a NEW credit card that was just issued MINUTES ago after collecting from branch), had to go to back to the branch to get them to tell the card center, only to find out even the call center did not understand what was going on. Second time they issued a Visa Gold but this time without the NFC feature (even with a letter and application specifically mentioning it on each page). Wrote a letter

Customer service of this branch is bad.They don't know how to handle customers ..Employees are not providing correct information.

Really bad service. Security officers never helped to park the vehicle since its busy location, even manager also not professional. I'm dealing with HNB since 2012. But their customer service is really really bad. Worst branch ever experienced

Very bad service. Deposit queues are too long. No deposit machines either. Only one bank teller to handle withdrawals and deposits. Find a better bank