FNB 4 Merchant Place Fredman Dr 4 Merchant Place

I did my ID application at this branch - super efficient service. I booked for 9am and there were about 10 of us with the same slot, but they got through us fast. I was out in about 15 mins and that included fingerprints and pictures. They said it will be 4-6 weeks until it’s ready. It was about 2.5 weeks when I got the notification to collect. Collection was just as smooth, I was in and out in about 10 minutes. The staff were all friendly and helpful. Nothing negative to say at all - well done and keep up the great work!

I had the best experience by far,went there for my ID + passport and it took under 5 minutes to do everything,to top it off my appointment was at 11 o’clock but I arrived there at 10:25 and didn’t even have to wait till 11h00. Thanks for efficient and friendly service.

Excellent ticketing system. Helpful from the reception to guide you and very organized. I've heard issues experienced from others due to some systems being down but fortunately I had a seamless experience. Can apply for passport and smart ID card online but will probably wait around 3 weeks for an appointment which is still better than having to go into Home Affairs.

I have been trying to contact the branch to find out if we need an appoint to collect ID and Passport for my elderly parents! None of the numbers I have used work, it has been 3 days of trying to call without any success. Why have numbers but they don't, I pressed for all options and it just hangs up!!!!!!!!

Excellent!! Efficient and helpful staff across the board. Had a 9am appointment for smart ID and was assisted immediately when the bank opened at 08h30. I was in and out in under 10 minutes. Excellent customer service and communication from the two staff that assisted me. Pumla at the ticketing station is an absolute star and the most pleasant 1st point of interaction.