Equity Bank Kayole Branch PWMC+V7J Kayole 1 Road Umoja

used to be my branch,the hall is not big enough for the increasing population within Kayole/comarock area.Because this branch serves the whole Kayole estate and entire comarock estate.I think the bank should consider expanding the banking hall to help minimize the long ques I used to experience there.Given the population here, I can describe the customer care services here as Ok.

Equity Bank Kenya Limited is a financial services provider headquartered in Nairobi, Kenya. It is licensed as a commercial bank by the Central Bank of Kenya, which is the central bank and national banking regulator of Kenya. In 2010 the bank introduced the Agency banking model, which has proved a success [clarification needed] and is regulated by Central Bank of Kenya Prudential guidelines. Equity Bank Kenya Limited was incorporated in 2014, as a result of the corporate restructure of its parent company Equity Group Holdings Limited. Prior to November 2014, Equity Group Holdings Limited operated both as a licensed bank and a holding company for its subsidiaries.

Website says it opens at 8am. 8:30 it's still not open and now is when the employees are clocking in. I wonder how the service will be.

It's very secured and the staff are so friendly to assist in any possible way.

Worst service provider ever... you queue for more than hour only to be told to come another day or pick a different number.. so disappointed