CIMB Investment Bank Berhad Block 51, Level 7, Unit C (51-07-C Menara BHL 51

Excellent service from Ms. Uma and Ms. Tan Hoon Leng. Both are friendly, polite, demonstrated high efficiency, while being very attentive in assisting me and paying great attention to customers' needs. Appreciate their help.

Even very short queue also need wait few hours

I just wanted to close my PRS account, the whole banking hall is nearly empty yet no one can assist with such simple "write form + photocopy IC" procedure. I gotten the reply "if you can wait u wait la, 30mins to 1 hour im not sure" Poor after-sales-service

Tolonglah jangan pegi branch ni.. staff chinese badan besar tu tersangatlah rude. Instead of assist me what is my networth, she start yelling loudly “how much is your networth!” And word like “i dont know how much you networth. If u dont know i cannot proceed”.. sibuk cari pasal brapa networth i, brapa gaji i, last2 no fon salah, nama salah.. then the chinese lady (kind one) on the front yg tolong setelkan.. siap hentak2 barang hentak2 kertas..pelik la why this type of people u guys put infront to handle customer? I believe there are so many talented and kind banker yg bole stay depan tu.. behaviour issue on this particular lady.. bapak owner branch tu kot, lain mcm gangster dia.. 1st time pegi bank dapat layanan mcm ni.. im very frustrated.

Double standard Bank. They ask for your employment status to determine what services they should give. What a shame!! Only local Bank in Malaysia do such stuff and I never had such experience in Australia. You should have review on your employees performances and services they provided.