BNP Paribas Fortis Fort Jaco A 1341 Chaussée de Waterloo

No machine outside to withdraw or deposit money. The machine nearby have no option for deposit. Only withdraw.

Absolutely no service available anymore! You even need an appointment just to have a chat with a bank employee. And now, out of the blue, they've scrapped Bancontact too? How convenient for them! Well, it's obvious where I'll be taking my business – ING nearby. At least they grasp the basics of customer service! And with a modest 3/5 score on Google, it's evident that numerous other clients share my dissatisfaction with the service at this BNP branch.

I've just been scammed. "They" forced a payment that BNP Paribas generously sent them. Since I'm a low-income customer, I'm not entitled to an appointment. It seems to have been difficult for a while to get a Belgian person to meet at this French bank anyway. I'm changing banks.

Appalling service, bogged down by a brainless bureaucracy of petty officials with nonsensical and illogical regulations. It's impossible to release a security deposit because everyone has to be present. Powers of attorney aren't accepted. Pathetic…

Inadequate customer service and a level of business relationship that is nowhere near what I experienced not so long ago. The atmosphere has become empty compared to before. The Fort Jaco district deserves much better service for its residents, shopkeepers, and entrepreneurs. What's the point of maintaining a branch in these conditions when you should invest in making everyone happier (staff, customers, and the bank, because everything would run more smoothly)? We need to go back to basics and focus on the customer and service, or completely shift to digital. This bland middle ground, which satisfies none of the stakeholders, is simply not working.