Bendigo Bank 197 Main South Road Morphett Vale

Really good staff and management, led by Grant. Always welcoming and helpful - they've helped me to navigate some deceased estate issues recently, which I appreciate very much. My only criticism would be the hour closed each day for lunch is quite inconvenient and sometimes the queue can be long (but I truly believe they do the best they can under the circumstances).

The only “bank” I have ever attended where they close the branch for 1 hour for lunch! No alternate “bank” for 20-40km’s away! Appalling service, although once I actually got into the bank the lady I saw was most helpful. In this day and age it is unfathomable that a major financial institution stops serving customers for an hour each day! Surely they could stagger breaks and keep the branch open????

EDIT: Upgraded them from 1 star to 3 stars, as they had a store upgrade, have employed more staff, and the one hour closure for lunch no longer applies. There are still often excessive wait-times, and staff could be more efficient. On a positive note, staff are now polite, and they're moving in the right direction. Positive signs. (previous comment) Branch staff are helpful (apart from one rude staff member several weeks ago). There is a one HOUR closure from 13:30-14:30 each day for staff lunch. This is absolutely ridiculous (as are the wait times when calling their 1300 number - in excess of half an hr). It’s not the 1930s anymore, nor is binning your customers off to internet banking the solution to everything! Please employ more staff! Please put your customers first! Thank you.

I do not understand why a bank, Bendigo's Morphett Vale branch would be closed for a week over a "technical issue"? Surely the bank would have a list of the regular customers and let them know the situation, saving time and money travelling to and fro to find the bank closed. The better big bank really isn't!

The staff here always go over and above to make your everyday banking easier. The new manager Grant is honestly the nicest manager you'll ever meet, very personable and he looks after you