Bank Syariah Indonesia KCP Cikupa KM 14.5 Jalan Raya Serang RT.001

There's only one teller and one customer service representative each. The place is okay, but the staff isn't very numerous, so it takes a while. The restrooms are clean, and there's a nice prayer room.

The queues here are so long, there's not enough staff, and the customer service is constantly running around. It would be better to use interns to help the customer service. It's a shame that the customer service is also running back and forth alone, which is what takes so long. It would be better to add more customer service staff so the service is faster, eh?

The service took a long time to arrive, from 11 o'clock, only 4 people were served at customer service, only 1 person was on duty, and the CS was a bit grumpy, maybe they were tired, especially the ones waiting were really tired, ladies who are paid, please be friendly to customers (speed up the service, don't just have 1 person on duty, maybe 3 CSs can be added)

The customer service is incredibly slow. The employees are chatting and laughing inside the office, taking forever to come out. Please add more staff at the counter, not just one.

The service is really slow.. there is only 1 CS and it is very slow.. there are loads of people queuing.. BSI is extraordinary.. the branch manager just sits there.. doesn't see the bank situation. Busy doesn't mean there are many savings but all CS are queuing.. doesn't think about adding CS even though there are 2 for CS.. hadehh.. @bsi indonesia please try to review it again