BancoEstado - Sucursal Talca San Miguel San Miguel 3050, Loc. 1,2 Y 3 Talca Talca

One checkout and the cashier was chatting with her colleagues, nothing. As for the advance, I waited 20 minutes for two advance numbers, terrible service.

They only have one person working customer service, and they've been dealing with the same person for half an hour with no progress. It's unbelievable how they try to avoid work. The place is packed, and the other person who should be working is just wandering around checking their phone.

The wait time is too long (slow). The help provided by Andrea Sepúlveda, Marcela Bustos, and Alejandro Rojas (although they didn't serve me personally, their customer service is excellent. I congratulate them for always serving with a smile, very kind and helpful 👏👏👏) is very friendly and courteous. The bench is clean, and the seats are comfortable.

I spent an hour waiting to be served by customer service, and only one number came through. Obviously, I couldn't get a response.

Miss Tamara Hormazabal takes too much time to attend to tasks outside the bank. I must mention that all of these are for the benefit of the customer. However, she leaves other customers waiting for a long time. I suggest controlling the tasks that employees can perform and when they can add these parallel tasks. Without further ado, I hope a measure or protocol can be implemented for these situations. Luis Rivas, in response to your comments, says goodbye.