BancoEstado - Sucursal Colina 170 Concepción Colina

The place was packed, and there were only five cashiers working. Terrible service. I arrived at 12:30, and I'd already been there for two hours. Why don't they increase the cash registers? They have empty seats. If the branch is so busy, why don't they increase the service with more cashiers? This is the only branch, and unfortunately, they have no respect for people, especially the elderly.

How is it possible that in a large municipality like Colina there is only one place with ATMs which is sometimes open and sometimes not... on weekends... unbelievable!

If I could give it a 0 colleagues, I would, how can it take so long, it's okay sometimes, but in 1 hour to advance only 4 miserable numbers, it seems like a joke to me, really, not everyone has time, for example I am one of those people, how is it possible that we have normalized that you have to get up at 5 AM to get a decent position and that they will open at 9:00 AM, I am very angry, there is a lack of distribution, how can there only be CUSTOMER SERVICE AND CASHIER, there should be more staff, my anger is so great for this day, I feel like I wasted my entire day, it shouldn't be like this, there should be more branches, more people serving, more chairs, there are a lot of people standing, we can't normalize this, it's already terrible, how can this be possible, 11:33 AM and they are on S 029, I have S 181, the joke tells itself.

My complaint is specific. I arrived with my 84-year-old mother at 10:30 with ticket number T43. I inquired and was told that the T-numbers weren't being processed. How is this possible? I was with an elderly woman who had ticket number T02, and at that time, she wasn't being attended to. I complained to the security guard, I complained to a representative, nothing. The T-number was stuck there. These are elderly people with health problems. How heartless can you not ask to speak to the agent or the branch manager, nothing. I find it inconceivable. Don't you ever go to the bank to serve senior citizens? It's a disgrace. I brought my mother with me. I'll come back another day, but not everyone has that option. You have no respect. You are insensitive and have no respect. And senior citizens are supposed to have priority. The State Bank is a disgrace.

Terrible branch, the service is slow and the staff are incredibly rude. You waste your whole morning waiting to be served. If I could give them a zero, I would.