Banco de Chile 2267 Avenida Providencia Providencia

These machines and I are not friends, there is nothing express about them, I would rather give a job to a cashier than have them continue to take their jobs away, this will be like supermarkets, terrible, I support technology, but there are also many people who need to work. Never again a deposit machine, I lost 1 hour, waiting for them to return the check that I should have returned alone, but it got stuck because of a check, which one clearly has NO idea, that you can't pass emergency checks (that's what they call it, they have a series on top as if it's stamped), on top of that it doesn't give out a receipt and it didn't show it on the statement, I have to wait for the registers to close 😮‍💨. Only use it for 1 check there if it works, of course, and if the registers are full.

The service was incredibly slow. I waited 30 minutes and only two people were called to the teller window (letter U). They kept getting up and leaving. The security guard was on his phone at full volume, talking about personal matters. The person who was supposed to be making sure everything was running smoothly had a terrible attitude when I made a complaint. It's awful that such a well-located branch makes it so difficult to even complete a transaction. The service was terrible.

It also does not have a self-service ATM

TERRIBLE EXPERIENCE. I waited 50 minutes and only two people from the first row (G) called. The cashier at register 2 spent his time opening the app for a woman and explaining how to use it. I find that rude. I don't recommend going.

I waited 50 minutes to be served at customer service during off-peak hours. I wasn't the only customer with this problem; multiple registers were empty while only one customer service representative was working. I finally decided to leave with the other people waiting. The service was terrible.