ASB Te Rapa Branch Tenancy S110, The Base Maahanga Road Te Rapa Hamilton

I had an exceptional experience at the ASB Te Rapa branch, thanks to Brendan. He assisted me in opening my first-ever bank account in New Zealand, and the entire process was smooth, clear, and stress-free. Brendan was professional, patient, and very approachable. He took the time to explain everything and made sure I understood each step. As someone new to the NZ banking system, I truly appreciated his support and friendly service. Outstanding customer service and a great first impression of ASB. Highly recommended! 🫰

Useless can not get to talk with a real person. End of me wanting to open accounts. Virtual machine is not helping anyone. On tricky questions.

Amazing service today from the team at ASB doing the hard jobs for us and making it happen, thanks again. The money laundering act has really made things harder to pay for, ASB today helped big time to sort the vehicle payment. Thanks again to the team and BM Chien-Wan Huang for their help👍

Worst customer service. Went in, not a single customer in there but we were told we had to make an appointment to finish opening our sons account. Made an appointment for today at 4pm arrive and the guy confirms we are there and tells us to take a seat. 4.30 rolls round and we are watching walks in come and go.. ask what’s going on with our appointment, he now can’t find out appointment anymore?? What the?? 4.55 we get seen and it took about 5 mins to complete. And why could that not of been done when we were the only customers in the entire bank the other day? And then today wait nearly an hour while others just walk in and get sorted and leave. So incredibly frustrating.

Today we went into create a family account at 4pm, and got told from another ASB worker that they could not serve us because they were closing. Closing time is 4:30pm. Her tone was rude and as a customer I did not appreciate being turned down 30mins before closing time, my family and I are all ASB customers and the account will only take about 10mins. However, the lovely Zoe offered to serve us and reassured my family and I that it will only take 10mins. The lady continued to have a personal conversation with another colleague as Zoe continued to serve us. So thank you so much Zoe, for you’re attention to detail and upholding excellent customer service during our time. We appreciate you. Very disappointed from that lady action, and hope no one else experiences her ignorance.