ASB Queensgate Branch S143 Corner of Queens Drive & Bunny Street Hutt Central

Thursday after noon, 23 October, before heading to the branch, I called the number to confirm that I will be able to conduct my business. The call was answered by AI chatbot, which confirmed the opening hours - I heard it twice to make sure as it was late in the afternoon. Then I waited on line to be connected to a human to confirm my query - staff seriously lacked customer skills, and instead of trying to understand my concern, started advising how I could carryout my business using the app. I realised I am wasting my time and gave up. Reached the branch, only to find it was closed "due to unexpected circumstances" or a similar message on the doors. The security personnel had not idea what was going on. Never ever, so far seen a branch close in the middle of the business day - I am wondering if anyone from HR would care to listen my phone conversation with the staff.

Zero rating doesn’t exist, so yeah one for you, ASB is a very good bank, just to activate my account that woman she made to took 2 appointments yet nothing is done. Went to the Upperhutt branch and they did it in less than 5 minutes, hope you learn from your colleagues.

I was in ASB Queensgate branch to help my mother setup 2 factor verification on her phone. She doesn't speak English and couldn't remember her password. Chloe was exceptionally patient and helpful. She was a superstar!

I went in to open a bank account for my son but was told that they couldn’t do that as he needed to book an appointment. The woman we spoke to was rude so we will find a bank that is more interested in having a new customer and has better customer service.

The Best Customer service Bnk & Branch I have ever Been to I have now bnk with them From reception to cases /Consultants Very Empathetic /Friendly /Patient and Understanding 👏👏👋👌 Susan at the reception she was so Lovely and Friendly The Boys Consultants I have been dealt with Rahul /Tharindu they were Awesome keep up the Good work pretty much the whole Crew by observing around the Branch when interact with customers 👏👏👏