Absa | Branch | Santyger Ridgeworth Bellville Western Cape

It is my third time coming in to this bank for the same request - a company bank card. I originally got a notification to come collect my card and upon arrive at the bank my company account was accidentally closed. I had to reopen the account and come back twice. Each time I waiting around 40 minutes to get service as there is generally only 1 banker working at any given time. I recommend using CAPITEC or FNB 😌

15 people waiting in a line at the information desk, with one person to help these customers. A staff introduced herself as part of management was extremely rude when a number of asked for more bank officials to assist. I left the line after waiting for more than an hour without any one being assisted If this is the way that ABSA treats its clients I will be closing all of my account

There is only person behind the Customer service desk with 11 people waiting. There is ALSO no one at the front desk so we wasted an hour and a half just to be informed that we need to see another consultant. The consultants also misinformed us regarding in which line to sit and wait after we had to go look for someone to ask a question. Unacceptable.

I was told that I needed to go to the branch to change a pin number on my online banking. I arrived to one person behind the counter and no one at the help desk. I was number 3 in the queue. 45 minutes later I was still waiting. The manager was incapable of getting another person to help even though red shoe staff walked around. 30 years as a client and you aren't even offered a bottle of water while you wait. ABSA your service is shocking. You should be ashamed. If I ran my business like you do i would have to close my doors.

I had an outstanding experience at the Absa branch in Santyger today. From the moment I walked in, the staff radiated professionalism, warmth, and genuine care. Every interaction was smooth, efficient, and handled with a level of attentiveness that truly impressed me.