Bendigo Bank Shop B4 cnr Markeri Street & Bermuda St Q Super Centre Mermaid Waters City of Gold Coast

Trying to get a simple request like a payout figure is too hard for this bank. After they gave me the paperwork to complete, they then informed me it was the wrong paperwork.

Outstanding service, so grateful for Cathy and Scott's time from Mermaid Waters. No horrible A.I., the only Bank that hasn't harassed me and have them reply ,not a machine. We are a small enitity, and they offered us so much time, it's nice to feel like a human and not a number. Appreciated

Wow, just wow. I did not expect to be treated this way by such a lovely bank. We are pretty smart postgraduate educated people so if we could, we would not ask for help. Being treated like idiots is rude and uncalled for… I’ve had pretty positive experience at other Bendigo Bank branches. However, the elderly lady teller at this location was rather reluctant to assist with the transfer of large amount of funds and kept insisting that I could do it myself. I’d demonstrated several times that it could not be done before she relented, albeit with an unfriendly and rude demeanour.

Rude Staff Member and Woeful Complaint Resolution. I'm quite slow to anger (I prefer to keep happy) but a female staff member at this branch got me there in 30 seconds flat. Never in my life has someone spoke so poorly to me. She was rude, condescending and disrespectful. I was so shocked and angered at the way I was spoken to, I had to walk away. Not at all what I expected when I walked in. I had on previous occasions dealt with two other staff members at the branch and had found them pleasant. Little things I let slide but this wasn't little at all so I wrote a letter of complaint to the Bendigo Bank. Unfortunately the reply I received was incredibly inadequate. They totally ignored my complaint. They didn't care at all about my experience. It seemed they cared more about protecting their own. To you Bendigo Bank, NEVER AGAIN. I like to bank were I get treated like a valuable customer - and that's not with you.

I am appalled by the customer service I received from one of the receptionists. I bought a new phone and tried logging into the app which ended up with myself being logged out. I'm understandingly overwhelmed because I have a flight to catch at 6:30 the next morning and their branch shut at 4PM, the time I finish work. The woman on the phone was aggressively rude to the point where I started crying and had to tell her to stop talking the way she was to me, that the phone calls were recorded and that she needs to be a human. She kept telling me she didn't understand why my texts weren't going through then 15 minutes later she tells me "is this your number?" as she reads out my old number.... This should've been asked at the start of the phone call. At the end of the day she was NO HELP! In the morning I ended up racing to a Bendigo Branch in Sydney to which I found out she put in my WRONG EMAIL after giving it to her multiple times AND DIDNT UPDATE MY NUMBER WHEN SHE WAS YELLING AT ME A