Westpac Albany 219 Don McKinnon Drive Albany

Went to the ATM to make a deposit for my business, but the atm was out of order. She offered to deposit it for me, but I couldnt get a receipt (which I needed) and even though she was clearly busy with a stack of paper work in front of her, she offered to put the atm back online for me. It took a couple of goes, but she got it. I super appreciate the friendliness of her service in such a busy branch.

I had so much luck to meet Diane! Thanks to her, I got my bank account opened in less than half an hour. That was so unexpected but fortunate! Many thanks to Westpac Albany staff and their professionalism!

You shouldn't go in person for the weekend. The counter employee on the left answered all my questions in a brutal and rude manner: "I'm not a mechanic, I don't know what the physical problem is with your card!" I think senior managers should know not to force employees to work on holidays!

5 Stars are so less to define the Outstanding Service that I received from the whole team esp. Jakson and then by Hailey. It was wonderful experience being assisted by Jakson in customer service front desk and later account opening and operations by Hailey Kim for me in the beginning and to my wife afterwards. Love the whole team! Cheers!

I had to go to the bank today which isn’t my favourite thing to do but I had the best experience!!! Jackie was awesome, he really took the time to help/listen and explain everything to me. He really made the whole experience a positive one. Thanks Jackie and West pac team you made my morning