Hong Leong Bank 25-29G Jalan SS 21/60 Damansara Utama

This was my first account opening with Hong Leong Bank, and initially, I had an unpleasant experience due to the prolonged account opening process, which was quite frustrating. However, the staff at the Damansara Utama branch in Damansara Utama completely turned the situation around. Farah was especially helpful in following up on my case and providing progressive updates through phone calls. Her consistent communication made the entire process much smoother and gave me great peace of mind. Thanks to her assistance, I was able to proceed with the necessary steps and successfully qualify for the Hello Kitty solitaire set. I would also like to sincerely thank Eliyanie, who truly went the extra mile. When I shared my concern about not having flexible availability to collect the Hello Kitty solitaire set at random times, she expedited the arrangement and ensured I could collect it within my only available window (within 2 days). It was such a pleasant surprise to meet staff who genuinely l

Our journey with Hong Leong Bank at the Damansara Utama branch has been made so much smoother because of Amirah. From the very first interaction when we opened our account, I felt completely at ease. She was accountable, highly knowledgeable, and kept me informed at every step. Her clarity around process and timelines was incredibly important for us, especially as we were opening our first account. Even when challenges came up, she guided me calmly, explained what was happening, and stayed in touch. There were moments when I was stressed and in a rush, yet Amirah made everything feel manageable by being clear, steady, and genuinely helpful.

Took more than one hour to process an over counter transaction which cannot be done online in the first place. Mad respect for their lack of efficiency and slack. How can a bank with such service still survive in this modern fast pace world leaves me speechless.

I had trouble with payment issues for my car loan. So that I need to make payment in the counter to a year and need to wait for HQ to approve for hours. It will take half of the day to settle it in other branches without any info of my account details. They just wrote in a piece of of paper. But today I just pass by Damansara Branch, and wanna settle the car payment. Ms Nur Amira attended me. She was very very patient, well spoked to take me through step by step. Excellent services and good attitude. Now I can monitor my payments and loan details through my phone. Thanks a lot Ms Nur Amirah.

Encountered some issues with my Hong Leong Online company account. Despite several back-n-forth via email & phone, issue was not resolved. Pn Amirah at Damansara Utama branch was very helpful & professional. With her help I was able to sort out my issues. Brilliant!