Santander Bank Branch 841 Broadway Manhattan

Very disappointing experience. I tried to deposit cash, but the ATM took the banknote, showed an error, and the money never reached my account. I spent 30 minutes in the branch, but the issue was not resolved. I was told to wait several days. The only response I got was an apology. This makes me question how safe it is to use their ATMs.

The limit for withdrawal is quite disappointed and their machine doesn’t give options to choose how you want your money.

I really don't understand why there are so many neutral/negative reviews of this Santander branch. I had an entirely opposite experience. I walked in on a Saturday morning recently. There was a minimal wait and Harry the bank branch manager and Joel, the banker, were nothing but professional, courteous and efficient helping me to open up a new account. I almost forgot that a bank could offer such a personalized touch in this day and age!

I took back my review because the manager was extremely helpful because the person who assisted me lacked any enthusiasm to perform his job and I tried to make it easy on him because I explained that knew what I wanted and he didn't have to do everything play by play! But just like I thought his ego was small and I must of offended him because his attitude was lame and he opened the wrong account. Now, I'm closing my account again, thanks!

Their staff is useless. Lunch break is obviously a popular time for the bank and they only had 2 people working. There was a long line and no one directed or greated people to let them know who they need to speak to. I waited in line for 15-20 min only to find out that I needed to speak to a banker and did not need to wait in line. If they had people to help manage this situation and direct them to the appropriate people like ALL OTHER BANKS, then it would be more organized and customer friendly.