Wells Fargo Bank STE 100 3 Flushing Avenue

Extremely disappointing. I was a customer in 2014, and recently moved back to the U.S, expecting a smooth transition. Despite having all my information on file, I had to visit the branch more than 3 times, only to receive conflicting instructions from the back office each visit regarding how to verify my information. Ultimately, even after providing and verifying all the required legal documentation, my account was opened and then closed because the bank ultimately “couldn’t verify my information”. The only positive aspect of this experience was the branch manager, Courtney, who tried to assist me throughout the ordeal, despite the challenges caused by the banks processes and incomplete instructions. 5 stars for Courtney. 1 star for Wells Fargo

My husband and I would like to thank Garcelle for resolving an issue we were having. We visited another branch earlier in the day and was told, what we needed done could not be done. Garcelle not only completed our transaction, she stayed after closing to ensure everything was completed. Wonderful customer service. We were truly thinking of canceling the account with the runaround we were receiving. We will only do business at the Flushing branch from now on. Thank you Garcelle for being a true professional.

I recently started using Wells Fargo for a checking account, and honestly, it has been nothing but a headache. One day I suddenly see an overdraft fee because they decided to approve a transaction even though I didn’t have the funds — on a debit card. I called immediately and told them to turn OFF any overdraft. I made it very clear: if there’s no money, decline the transaction. They confirmed it was fixed. Well, guess what? It’s STILL happening. Over and over. My account keeps going into overdraft and I keep getting slapped with $35 fees for something I explicitly told them NOT to allow. This is either incompetence or a straight-up scam. I’m beyond frustrated.

For the sake of transparency rather than random controversy, I am not a great fan of Wells Fargo. Low interest rates and steep markups when it comes to foreign currency conversion fees compared to exchange holding companies. That said, the quality of their in-person customer service may balance out discrepancies. Courtney at the Navy Yard branch could not have been more courteous, dignified, sincere, professional and warm. He is one of those old school gentlemen with an elegant modern touch. Although I was dressed like a bum, he treated me with the utmost respect and affection. A wonderful conversationalist who is never indiscreet in his manner, he sets the inclusive tone that has no ulterior motive. Joel then took care of my seemingly miniscule matter than was very important to me. I was never judged nor hustled. I was impressed and expectations were exceeded.

I would like to express my gratitude to Vitaliy from Wealth Cargo Bank. He was very attentive and professional, explained everything clearly, and helped me resolve my issue quickly. It is clear that Vitaliy truly cares about clients and strives to make the service as convenient as possible. An excellent specialist!